Knowledgebase
Troubleshooting
Guides and tutorials in this category.
Articles
"You Are About to Reach the Connection Limit" and Other CloudLinux Resource Limit Errors
"You are about to reach the connection limit" is a CloudLinux warning on shared hosting. It means your account is...
Cannot Log In to cPanel or the Client Area? Password Resets, 2FA and Lockouts
Cloudesta uses two separate logins. The client area at cloudesta.com/login (email and password) handles billing,...
DNS Propagation, Nameservers and Why Your Domain Does Not Point to Your Site Yet
If your domain does not show your new site yet, it is almost always because DNS changes have not reached every...
Disk Full or Inode Limit Reached: How to Free Space on cPanel and a VPS
To free space when a disk is full or the inode limit is reached, first find what is using the space or the file...
Email Not Sending or Receiving: A Step-by-Step Troubleshooting Checklist
To fix email that will not send or receive, start by logging in to webmail. If webmail works but Outlook or your...
How to Fix 500, 502, 503 and 504 Errors on Your Website
A 500 error means the website's own code or web server failed while handling the request, usually because of a PHP...
How to Open a Support Ticket That Gets Resolved Fast (What to Include)
To get a Cloudesta support ticket resolved fast, open it from the client area (Support → Open Ticket, or...
My IP Was Blocked by the Server Firewall: How to Get Unblocked (CSF/LFD and Fail2Ban)
If your website, cPanel, SSH and email all time out from one connection while they work from another, the server...
My Website Was Hacked: What to Do Step by Step (Malware Cleanup and Imunify360)
If your website was hacked, work in this order: lock the attacker out by changing every password, take the site...
SSL Certificate Errors: "Not Secure", Mixed Content, Expired Certificates and OCSP Problems
A "Not Secure" warning means the browser does not fully trust the HTTPS connection. The cause is one of four things:...
Website Slow or Server Under High Load: How to Find the Cause
To find out why a website is slow, measure the time to first byte (TTFB) first. If TTFB is high (well over one...
Powered by WHMCompleteSolution
